Just type what you want to be alerted about — like you're texting a team member. The AI converts your plain English instructions into a precise monitoring rule and starts watching immediately.
Desk Wizard doesn't just look for keywords — it reads tone, pacing, and word choice to detect emotional states. You can trigger alerts when someone sounds frustrated, even if they never say the word "frustrated."
Every alert goes to the right person automatically. No forwarding. No "who should I send this to?" — just the right team member getting the right alert the moment it fires.
Different teams work in different tools. Set each alert type to fire on the right channel. Hot leads SMS the sales rep. Billing issues post to Slack #accounting. System alerts go to Teams.
Get instant alerts when a patient mentions pain, swelling, or emergency symptoms — so your team can triage immediately instead of letting urgent cases wait.
Urgent patient alerts ensure your triage team is notified the second a caller describes acute symptoms — so high-risk patients get same-day care.
Get instant alerts when a prospect mentions a high-value case, urgent deadline, or sensitive matter — so the right attorney is looped in before the lead goes cold.
Get instant alerts when a buyer mentions a high budget, tight timeline, or when a tenant flags an emergency maintenance issue — so your team acts before a competitor does.
Emergency repair calls get flagged the second a customer mentions heat failure in winter or AC out in summer — dispatching your on-call team before the call even ends.
Get instant alerts when a VIP client calls, when someone expresses dissatisfaction, or when a high-spend customer is at risk of churning — so your best clients always feel like a priority.
| Generic Notifications | Rule-Based Alerts | Desk Wizard Smart Notifications | |
|---|---|---|---|
| Relevance | ~11% relevant | Keyword-only | ✓ Context + sentiment aware |
| Sentiment Detection | ✗ | ✗ | ✓ 92% accuracy |
| Smart Routing | ✗ | Basic | ✓ Role + context-based |
| Setup Complexity | Simple but dumb | Complex flowcharts | ✓ Plain English — 5 min |
| Alert Channels | Email only | 1–2 channels | ✓ SMS, email, Slack, Teams |
| Response Time | After-the-fact | Delayed | ✓ Real-time (<5 seconds) |
Just type what you want to be alerted about in plain English — like "notify me when someone mentions a budget over $5,000" or "alert the on-call manager if a caller sounds upset." The AI parses your instructions and begins monitoring immediately. No flowcharts or coding needed.
Alerts can be delivered via SMS, email, Slack, and Microsoft Teams. You can configure different delivery channels per alert type — for example, hot lead alerts go to your sales rep's phone via SMS, while billing issues post to your Slack #accounting channel.
Sentiment detection runs at over 92% accuracy across standard emotional states (anger, frustration, urgency, excitement). The AI analyzes tone, word choice, pacing, and context — not just keywords. You can tune sensitivity thresholds per alert rule to reduce false positives.
Yes. You can set alerts scoped to specific contacts, contact tags, lead score ranges, or geographic areas. For example, "Alert me immediately any time a contact tagged 'VIP' calls" — and the AI will only fire for those contacts.
Alerts fire within 5 seconds of a trigger condition being met. For calls, this means alerts can fire while the call is still active — giving your team time to jump in before the conversation ends.
Yes. Every alert rule can specify exactly who gets notified — a specific person, a team role (e.g., "the on-call manager"), or a group channel. Routing can be based on context, time of day, or the nature of the trigger.
Alert analytics show you which rules are firing most frequently and how often your team acts on them. You can adjust thresholds, add more specificity to rules, or turn off low-value alerts in one click. Most teams find their noise drops dramatically within the first week.
Your first alert can be live in under 5 minutes. Just type your rule in plain English, specify who should be notified and on what channel, and hit save. No technical setup required.
Yes. Every alert rule has a "test mode" where you can run it against recent conversation transcripts to see how often it would have fired and whether the triggers were accurate. This lets you tune your rules before enabling live alerts.
Set up your first intelligent alert in plain English — in under 5 minutes.
No credit card required · Setup in 5 minutes · Cancel anytime